Available for remote opportunities
Mark Anthony Baya — WordPress Designer & Technical Support
WordPress websites that look sharp and keep working.
I build, manage, optimize, and troubleshoot WordPress and WooCommerce websites for businesses that need reliable website support, ecommerce solutions, SEO improvements, and ongoing technical help.
13+
years in customer service & technical support
Selected work
Websites I’ve worked on
A selection of websites I’ve built, managed, customized, optimized, and supported across ecommerce, professional services, hospitality, healthcare, and technology.
Ecommerce · Food & Beverage
Global Palate Foods
Ecommerce website for a specialty food brand offering organic sauces, salsas, dressings, recipes, wholesale information, and online ordering.
Travel · Hospitality
Huracan Diving Lodge
Website for a private Belize diving lodge, showcasing accommodations, amenities, and diving experiences near the Great Blue Hole.
Ecommerce · Online Store
321sold2u
Multi-category store featuring automotive, home, lifestyle, beauty, and lighting products, with online purchasing and quote requests.
Corporate · Import & Export
Zhouqianwen Import & Export
Corporate website presenting global sourcing, wholesale, international shipping, product categories, and import-export services.
Technology · Web Hosting
Serv3r
French-language technology website presenting cloud hosting, VPS, dedicated servers, technical features, and customer support.
Healthcare · Aesthetics
ReVélo Aesthetics
Aesthetics clinic website with personalized treatment information, consultation options, and an AI-powered treatment preview.
Ecommerce · Home Improvement
Look At My Garage
WooCommerce store for garage improvement products, with product management, payment processing, shipping integration, and ongoing optimization.
Wellness · Healthcare
Glow Room
Wellness clinic website for IV therapy and medically guided weight management, with service pages, FAQs, booking calls-to-action, and forms.
About me
Website design backed by years of real support work
I’m a WordPress web designer and technical support specialist based in Cebu, Philippines. Before focusing on websites, I spent years in customer service and technical support for companies like Convergys, Accenture, and JPMorgan Chase.
That background shapes how I work today: I communicate clearly, troubleshoot patiently, and care about keeping your website running smoothly long after launch — not just making it look good on day one.
Support channels
- Phone — inquiries, troubleshooting, and issue resolution
- Email — ticket management, follow-ups, and customer communication
- Live chat — real-time support and instant problem solving
Work experience
2023 – 2026
Website Designer | WordPress Tech Support
Newfold Digital
- Designed and maintained WordPress websites
- Managed WooCommerce products and category optimization
- Provided backend hosting and troubleshooting support
2017 – 2021
Claims Specialist | Customer Support
JPMorgan Chase & Co.
- Handled banking inquiries and fraud-related cases
- Delivered high-level customer support and issue resolution
2016 – 2017
Technical Support Representative
Accenture
- Provided financial and technical account support
- Assisted with service inquiries and account management
2010 – 2015
Technical Support Representative
Convergys
- Delivered technical support for cable, internet, and phone services
Freelance
Services
How I can help
Whether you need a new website, an online store, or someone reliable to keep things running, here’s what I do.
01
WordPress Website Design
Clean, responsive websites built with WordPress, Gutenberg, Astra, Elementor, or Bricks — designed to look professional on every screen.
02
WooCommerce Setup & Support
Product catalogs, categories, payments, shipping, and checkout setup, plus ongoing help keeping your store running.
03
Troubleshooting & Fixes
Broken layouts, plugin conflicts, errors, and hosting issues diagnosed and resolved with clear explanations.
04
Website Maintenance
Regular updates, backups, content changes, and checks so your website stays secure and up to date.
05
SEO Implementation
On-page SEO setup with tools like AIOSEO, Google Search Console, Analytics, and Site Kit to help people find you.
06
Performance Optimization
Image, plugin, and setting improvements that help your pages load faster and feel smoother.
Skills & tools
What I work with
Builders & themes
Ecommerce
SEO & analytics
Support & operations
Get in touch
Let’s work together.
Need help with WordPress, WooCommerce, website support, or technical troubleshooting? I’m available for freelance projects, ongoing support, and remote roles.
WhatsApp / Phone
Location
Cebu, Philippines (remote worldwide)